Shipping policy
Shipping and Delivery
We aim to make our delivery options, processing times and charges clear before you place an order. Our working days are Monday - Friday. Timing are processing times + shipping.
Processing Times
Our general processing time is 2–4 working days before your order is dispatched. This allows us time to prepare your items, including any personalisation or embroidery.
If you need your order dispatched urgently, please contact us at info@thegraybearcompany.com before placing your order. We will do our best to assist and advise whether we can accommodate your requirements.
Please note that processing time is separate from the delivery time stated below.
Delivery Options and Charges
United Kingdom
-
Standard Delivery: £3.80 — estimated delivery within 2 business days.
-
Express Delivery: £5.20 — estimated delivery within 1 business day.
-
Free Standard Delivery: Available on orders of £60 or more, with estimated delivery within 2 business days after dispatch.
Ireland
-
Express International Delivery: £8.00 — estimated delivery within 2–7 business days.
All available delivery options and applicable charges will be displayed at checkout before you complete your purchase.
Estimated Delivery Times
Delivery times are estimates and may vary depending on the destination, courier service and circumstances outside our control. Delivery estimates begin once your order has been dispatched, not when it is placed.
Delivery Restrictions
Delivery options may vary depending on your delivery address. Available services and any applicable charges will be displayed during checkout.
If you have any questions about processing times, shipping or delivery, please contact us at info@thegraybearcompany.com.